General terms and conditions for the sale of goods or services Offer to the public pursuant to art. 1336 C.C.
The following general terms and conditions can be printed or stored by the Buyer
Supplier details (i.e. operator of the e-commerce site)
The goods and services provided under the following general terms and conditions are sold by:
DETAILS SRL with headquarters in Maranello (Mo), via Verga n 12
CAP 41053; registered at the Modena Chamber of Commerce under the number 03657940361 of the Companies Directory
ID No. 03657940361 VAT No. 03657940361 hereinafter referred to
as “Supplier”, certified email address (PEC) details-srl@legalmail.it
1. Definitions
1.1. The term “e-commerce contract” stands for a goods and services sale contract entered into between the Supplier (or manager of the e-commerce site) and a customer or consumer Buyer within the frame of a remote sales system or service provision (i.e. without the simultaneous presence of the parties involved), organized by the Supplier, who, for the execution of this contract utilizes only one or more telematic communication techniques;
1.2. The “Buyer” is the customer (VAT taxable person) or consumer i.e. a physical entity (as defined by art. 3 of Legislative Decree no. 206/2005, i.e. the individual who exerts the purchase for purposes not related to any commercial or professional activity connected to him).
1.3. The “Supplier (or manager of the e-commerce site)” is the entity indicated in the introduction who transfers the goods or provides the services.
2. Object of the contract
2.1. Under the terms of this e-commerce contract, the Supplier sells and the Buyer purchases on line, via telematic channels, the tangible goods or the services that are listed and offered on the website www.mille997.com.
2.2. The aforementioned goods or services referred to under the previous point are available on the web page www.mille997.com/ catalog, which shows the catalog of goods and services offered. The products are represented and made visible on the site in an accurate manner that outlines their real characteristics. Nevertheless, the Supplier cannot guarantee an exact correspondence of the images to their reality being unable to monitor colors and images on the Buyer’s screen. Should discrepancies arise between the images and the related product sheets, the description laid down in the product sheet always prevails.
Furthermore, most of the tables sold show marble and stone components, i.e. natural materials which make them unique pieces as they’re all different (albeit slightly) from one another: veins, tones may vary according to the cutting area. In other words, your table will be to some extent unique.
3. The technical roadmap for the contract implementation
3.1. The contract between the Supplier and the Buyer is implemented exclusively via Internet. Once logged in at www.mille997.com, the Buyer applies the procedure indicated on the site to confirm the purchase of the goods or services referred to under article 2.
3.2. Specifically, the purchase contract is finalized upon precise compilation of the acceptance form and the consent to the purchase i.e. the sheet attached to the online electronic catalog which should be sent on-line to www.mille997.com/ordini prior visualization of the printable web page which summarizes the Buyer’s and the order’s details, the price of the purchased goods, the shipping costs and any additional expenses that may occur, the payment terms and procedure, the delivery address, the time of delivery and the right to withdraw consent.
3.3. Upon receipt of the order confirmation by the Buyer, the Supplier sends the Buyer an order confirmation by mail or a printable web page with a summary of the order containing the data referred to under the preceding point.
3.4. As soon as the payment for the goods or services has been received, the Supplier will proceed to issue the related legal document pursuant to Presidential Decree no. 633/1972 where required by law. In the event the Buyer wishes to receive an invoice, he must notify the Supplier when completing the order.
3.5. This contract will not be considered fulfilled, therefore, ineffective failing the afore mentioned obligations.
4. Payment Procedures and Refund
4.1. Any payment for the goods or services purchased by the Buyer can only be executed following the payment procedures indicated on the Supplier’s website at www.mille997.com/ payment procedure The application of the payment procedures indicated does not entail any additional cost for the Buyer.
4.2. Any refund whatsoever will be promptly credited to the Buyer following one of the methods proposed by the Supplier and chosen by the Buyer and, when the right to withdraw is exerted (as specified under chapter 12, point 7 and following of this contract), at the latest within 14 days from the time the Supplier aknowledges the withdrawal communication. The Supplier can keep the refund until receipt of the returned item or until the Buyer provides proof of having returned it, whatever occurs first.
4.3. All communications relating to payments take place on a specific line provided by the Supplier and protected by an encryption system. The Supplier guarantees an additional level of security encryption for the storage of this information and the compliance with the rules provide by the current legislation on the subject of personal data protection
5. Delivery times and procedure
5.1. The Supplier will proceed to deliver the selected and ordered products (movable goods), without undue delay and, at the latest, within 30 days from finalization of the contract, following the procedure chosen by the Buyer or indicated on the website at the time goods were on sale.
5.2. In case the Supplier is unable to execute delivery within the term referred to under point 5.1., he’ll promptly inform the Buyer by e-mail or by telephone if such information has been provided concurrently with the order.
5.3. Delivery times and procedure and behavior upon delivery are punctually indicated on the supplier’s website at www.mille997.com/spedizione-tempidiconsegna
6. Prices
6.1. All sales prices of the offered products are indicated within the website www.mille997.com/catalogue, are quoted in Euro and constitute an offer to the public pursuant to art. 1336 C.C.
6.2. The sales prices referred to under the preceding point are inclusive of VAT and additional taxes, if any. Shipping costs and ancillary charges if any, if not included in the purchase price, will be calculated by the Supplier and shown in the purchasing procedure before the order is sent by the Buyer and in addition they’ll be indicted in the order summary web page.
6.3. The prices given for each single item on sale are valid until the expiration date indicated in the catalog.
General terms and conditions for the sale of goods or services
Offer to the public pursuant to art. 1336 C.C.
7. Product availability
7.1. Through the electronic system utilized, the Supplier guarantees processing and fulfillment of orders without delay. For this reason, the quantity of items available or not available, as well as delivery times are indicated in the catalog in real time.
7.2. If an order exceeds the quantity available in the warehouse, the Supplier will inform the Buyer either by e-mail or other channels (ex.: telephone), that goods are no longer available and how long he should be waiting to obtain the chosen product , asking if he intends to confirm the order or cancel it.
7.3. The Supplier’s computer system promptly confirms receipt of the order by sending the customer a confirmation by e-mail, in accordance with point 3.3.
8. Limitation of liability
8.1. The Supplier assumes no responsibility for bad performance or failures due to force majeure, specifically relating to the impossibility to fulfill the order within the timeframe provided in the contract.
8.2. The Supplier cannot be held liable to the Buyer, except in case of willful misconduct or gross negligence, for damages or malfunctions connected with the Internet use not subject to his own or his sub-suppliers’ control
8.3. The Supplier will also not be liable for damages, losses and expenses incurred by the Buyer resulting from the non-fulfillment of the contract for reasons not attributable to him, being the Buyer entitled only to the full refund of the price paid and eventually to the ancillary charges incurred.
8.4. The Supplier takes no responsibility for any fraudulent and illegal use by third parties of credit cards, checks and other payment methods, upon payment of the purchased products, provided he gives proof that all possible precautions have been adopted based on the best science and current experience as well as on the ordinary diligence required
8.5. In no case can the Buyer be held responsible for delays or payment mistakes if he proves that he has made the payment respecting the times and ways indicated by the Supplier.
9. Liability for defect, proof of damage and refund: the Supplier’s obligations
9.1. The Supplier is responsible, pursuant to art. 114 and ss. of the Consumer Code, for damages caused by defects of the sold item if he fails to communicate to the damaged party, within three months from the claim, the identity and domicile of the producer or of the person who supplied him with such goods.
9.2. Claims for damages must be made in writing by the damaged party who must indicate the item that caused the damage as well as place and date of purchase. In addition, the offer indicating the product in consignment, if still available, must be included
9.3. The Supplier cannot be held responsible for consequences deriving from a defective product if the defect derives from the product’s conformity to a prevailing law or to a binding provision, or if the scientific and technical knowledge, at the time the manufacturer commercialized the product, didn’t specify the product as defective.
9.4. No refund will be due if the damaged party was aware of the product’s defect and of the risk hence deriving and has nevertheless voluntarily exposed himself to it.
9.5. In any case, the damaged party must prove the defect, the damage, and the cause of the damage
9.6. The damaged party may request refund for damages caused by death or personal injuries or by the destruction or deterioration of a product, different form the defective one, regularly used by him privately
9.7. Damages to things referred to in art. 123 of the Consumer Code, will however, be refundable only if they exceed the amount of three hundred and eighty-seven euros (387 euros).
General terms and conditions for the sale of goods or services
Offer to the public pursuant to art. 1336 C.C.
10. Warranties and assistance regulations
10.1. 11 The Supplier is liable for any defects that occur within two years from the delivery of the goods.
10.2. For the purposes of this contract, consumer goods allegedly comply with the contract if, where relevant, the following circumstances co-exist: a) they are apt to the purpose for which goods of the same kind are normally used; b) comply with the description supplied by the Supplier and show the qualities of the product that the Supplier has presented to the Buyer as a sample or model; c) present quality and performance equal to a product of the same kind, which the Buyer can reasonably expect, provided the nature of the product and, if necessary, considering the public declarations on the specific features of the goods released respectively by the Supplier the manufacturer or his agent or representative, particularly in advertising or on the labeling; d) they are also suitable for the particular use required by the Buyer and which he declared to the Supplier at the time the contract was signed which the Supplier accepted also for closing the deal.
10.3. The Buyer has no right to claim if he does not declare the defect to the Supplier within two months from the date it was detected. The declaration is not necessary if the Supplier has acknowledged the existence of the defect or has concealed it.
10.4. In any case, unless otherwise proven, it is assumed that the defect occurring within six months from delivery of the goods already existed at that date, unless this assumption clashes with the nature of the product or with the nature of the defect
10.5. If a defect occurs, the Buyer may claim at no cost, under the conditions indicated below, alternatively repairing or replacement of the purchased goods, a price reduction or the termination of this contract, unless the claim is objectively impossible to satisfy or too expensive for the Supplier pursuant to art. 130, paragraph 4, of the Consumer Code.
10.6. The written claim must be notified by registered mail with return receipt or by certified e-mail, to the Supplier, who will declare his willingness to fulfill the request, or the reasons that prevent him from doing so, within seven working days from receipt. If the Buyer’s claim has been accepted by the Supplier, within the same declaration, the latter will indicate the goods shipping or returning procedure as well as the deadline for returning or replacing the defective goods.
10.7. If repairing and replacement are impossible or excessively expensive and if the Supplier hasn’t undertaken repairing or replacement of the goods within the time indicated in the previous article, or, finally, replacement or repairing previously fulfilled have caused significant inconvenience to the Buyer , the latter may request, at his option, a reasonable price reduction or the termination of the contract. In this case, the Buyer must send his claim to the Supplier, who can either accept it or reject it, specifying the reasons for the rejection within seven working days from the date of the incoming claim.
10.8. In case of acceptance of the Buyer’s claim, the Supplier must indicate in the same document the proposed price reduction or the returning procedure of the faulty goods. The Buyer shall in this case communicate the procedure for refunding the amounts previously paid to the Supplier.
General terms and conditions for the sale of goods or services
Offer to the public pursuant to art. 1336 C.C.
11. Buyer’s Obligations
11.1. The Buyer undertakes to pay the price of the purchased goods within the times and ways indicated in the contract.
11.2. Once the online purchase transaction is concluded, the Buyer may print and store this contract, if deemed necessary.
11.3. The Buyer confirms that the information contained in this contract has effectively already been acknowledged and accepted by him, as this step is mandatory before purchase confirmation.
12. Right of withdrawal
12.1. The Buyer has the right to cancel the stipulated contract, with no penalties and without specifying the reason, within 14 calendar days from the day of receipt of the purchased product.
12.2. The Buyer who decides to exercise the right of withdrawal must notify it in writing to the Supplier either through registered letter with return receipt or by email to the email (PEC) details-srl. @ legalmail.it
The return of the purchased product can validly replace the formal communication, as per previous paragraph, provided it is executed under the same terms, binding proof being the delivery date to the post office or to the forwarder.
12.3. The Buyer must return the goods without undue delay and, in any case, within 14 days from the date the intention to withdraw was communicated to the Supplier. If the returned items show damages or wearing signs due to handling deemed unnecessary to establish the nature, characteristics and functioning of the same, the Supplier may deduct from the refund an amount corresponding to their loss in value.
12.5. The Buyer is not allowed to withdraw from purchases of audio-visual products or computer software in sealed packages which have been opened by the same, as well as of goods made to measure or clearly customized or of goods which, for their nature, cannot be sent back or are likely to deteriorate or may rapidly decay, including newspapers, periodicals and magazines, as well as of products the price of which is influenced by fluctuations of financial market quotations outside the operator’s control and in any other case as per art. 59 of the Consumer Code.
12.6. The only costs payable by the Buyer in case of withdrawal are the costs deriving from returning the goods to the Supplier, pursuant to this article
12.7. The Supplier will refund the price of the item within 14 days from receipt of the Buyer’s withdrawal communication . The Supplier may withhold the refund until receipt of the item or until the Buyer has provided proof of having returned it, whatever occurs first.
12.8. Upon receipt of the Buyer’s withdrawal communication the parties to this contract are released from their mutual obligations, without prejudice to the provisions of the foregoing points of this article
13. Termination Clauses
13.1. The obligations referred to under point 11, accepted by the Buyer, as well as the guarantee of successful payment that the Buyer undertakes adopting the procedure referred to in art. 4, and also the Supplier’s punctual fulfillment of the obligations in point 5, are essential conditions, so that by manifest agreement, non-fulfillment of just one of these obligations, unless due to unforeseeable circumstances or force majeure, will result in the contract’s lawful resolution, pursuant to art. 1456 of the Civil Code, without applying to a judicial judgment.
General terms and conditions for the sale of goods or services
Offer to the public pursuant to art. 1336 C.C.
14. Personal data processing
14.1 In compliance with the European Regulations 2016/679 ( GDPR) and under the provisions of the Legislative Decree n. 196/2003 (as amended / supplemented by Legislative Decree no. 101 of 10 August 2018), the Supplier wishes to inform the customer that the personal data provided by the latter or acquired by the Supplier due to his activity and which are needed to execute the services offered to the Buyer, will be processe in compliance with the privacy regulations and the principles of correctness, lawfulness, transparency and protection of the client’s privacy and rights.The Supplier also transfers the following information to the Buyer:
PROCESSOR is the Supplier DETAILS SRL, a Company with legal seat in Via Verga, 12, Maranello (Modena) – Italy available at:
Tel.: +39 340 1446398
E-mail: francescogovi@detailssrl.com
Legal mail: details-srl@legalmail.com
DATA PROTECTION OFFICER is DETAILS SRL, a Company with legal seat in Via Verga, 12, Maranello (Modena) – Italy
available at:
Tel.: +39 340 1446398
E-mail: francescogovi@detailssrl.com
Legal mail: details-srl@legalmail.com
14.2. The computer systems and software utilized for operating the Supplier’s site acquire some personal data as an implied consequence of the use of Internet information protocols (for example, domain names and IP addresses). These data are not accompanied by additional personal information and are used to obtain anonymous statistical information on the site use, to check on how it is used and to ascertain responsibilities in the event of computer crimes. Processing of such data is legitimized by the fact that, upon the User’s access, the company website functions should be usable.
The data provided voluntarily by the User are those necessary for the Supplier to provide the available services and are processed in a lawful and correct manner, they are also collected and stored for specific, clear and legal purposes, here below indicated, and are processed in a manner which is not clashing with such purposes;
personal data (personal identification data such as: name and surname, company name, tax code and VAT number, address, telephone / fax, e-mail, bank and payment references) are collected and processed:
a) to establish and maintain relations with the customer based on pre-contractual and contractual agreements;
b) for internal administrative, tax or accounting purposes relating to the customer-supplier relationship and to fulfill the obligations generally assigned to the Data Controller by laws or regulations, by EU legislation, by requirements placed by the judicial Authority or to exert Data Controller’s rights (for example defense right in court);
c) prior specific and clear Buyer’s consent for the following marketing operations: sending (via e-mail, surface mail, sms or telephone contact) newsletters, updates on the activities of the Data Controller, advertising material or commercial communications – possibly also geared to the customer’s consumption habits (profiling) – on products or services offered by the Data Controller that the customer may consider interesting and to assess the level of satisfaction for the services quality, including invitations to participate in analyzes o market research;
d) to send a curriculum vitae, exclusively for the purpose of selecting personnel and for establishing an employment relationship.
General terms and conditions for the sale of goods or services
Offer to the public pursuant to art. 1336 C.C.
14.3. Following operations are put in place for the data subject’s personal data processing: collection, recording, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and deleting.
The data subject’s personal data are collected following direct sending to the Data Controller, by filling in forms or specifically issued forms which might be part of contractual documents, or collected by telephone by the operator as part of the pre-contractual activities. Data are handled both manually on paper and digitally, in any case by means of automated and telematic tools. The collected data are recorded and stored by the Data Controller as electronic files or paper prints. They’re stored in a way to minimize the risks of destruction or loss, even accidental, unauthorized access and handling as inappropriate for collection purposes. The data are processed by employees or collaborators of the Data Controller, duly trained in this regard.
14.4. The provision of personal data for processing reasons is optional. However, the partial or total denial to provide the data may result in the partial or total impossibility of establishing and upholding the relationship with the data subject, respecting the limits wherein these data are necessary to establish such relationship.
The provision of data for marketing purposes is also optional. The data subject may refuse to provide data or subsequently revoke the consent of processing data already provided: in this case he will not receive newsletters, commercial communications and advertising material generally relating to the services offered by the Data Controller.
14.5.Processing of the subject’s data is carried out by the Data Controller’s internal staff (employees, collaborators, system administrators), who are appointed and authorized for processing them according to instructions which refer to and abide by the current legislation on privacy and data security. To the purposes listed in article 14.2, the data subjct’s personal data may be processed by third parties appointed as Data Processors (pursuant to article 28 of the GDPR) or “independent” Data Controllers.
The updated list of data processors and appointees is kept at the Data Controller’s legal office.
In no way can the subject’s personal data be disclosed..
General terms and conditions for the sale of goods or services
Offer to the public pursuant to art. 1336 C.C.
14.6. For the purposes referred to in letter “a” (pre-contractual and contractual agreements) and letter “b” (fulfillment of administrative, accounting or tax obligations) under article 14.2, the data subject’s personal data will be processed and stored by the Data Controller for the entire duration of the contract and, and in case of termination for whatsoever reasons, will be stored, in each data category, for the time established by the current legislation on accounting, taxation, civil and procedural matters. For the purposes referred to in letters “c” (marketing and profiling) and “d” (marketing and profiling by third parties) the subject’s personal data will be processed and stored by the Data Controller until the consent is revoked by the data subject or as long as the data subject can claim against processing of the personal data or for their cancellation.
For the purposes referred to in letters “e” (curricula vitae), the data subject’s personal data may be processed and stored by the Data Controller for a maximum period of 12 months from the date of receipt.
14.7. As provided in the articles 7, from 15 to 21 and 77 of the GDPR, the data subject acting as an interested party, with reference to the treatments described in this document, can exert the following rights:
right of access – Article 15 GDPR: right to obtain information on the status of the personal data processing and consequently be given access to such personal files, including copy of the same;
right of rectification – article 16 GDPR: right to obtain, without undue delay, the correction of inaccurate personal data and / or integration to incomplete personal data;
right of erasure (right to be forgotten) – article 17 GDPR: right to obtain, without unjustified delay, that the customer’s personal data are deleted; right to restrict processing – article 18 GDPR: right to obtain limitations to processing in case:
– the interested individual claims for inaccuracy of personal data, applicable for the period necessary for the Data Controller to verify the accuracy of such data;
– the processing is illegal and the data subject opposes the cancellation of personal data and instead requests restrictions in their use;
– personal data are necessary for the data subject to ascertain, exercise or defend a right in court;
– the data subject has opposed the processing pursuant to art. 21 GDPR, during the time lapse necessary to verify the possible prevalence of the Data Controller’s legitimate reasons with respect to those of the data subject;
right of data portability – article 20 GDPR: right to receive, in a structured format, commonly used and readable by an automatic device, the personal data concerning the data subject provided to the Data Controller and the right to transmit them to another Data Controller without impediments, provided their processing has been authorized is carried out automatically. In addition, the right to obtain that the subject’s personal data are transmitted directly to another Data Controller, if this is technically feasible;
right of opposition – article 21 GDPR: right to object, at any time for reasons related to a particular situation, to the processing of the subject’s personal data based on legitimate personal interests or execution of a public task or the exercise of public powers, including profiling, unless there are legitimate reasons for the Data Controller to continue processing that prevail over the data subject’s interests, rights and freedoms or for the assessment, the exercise or defense of a right in court;
right to object to the processing at any time if the personal data are processed for direct marketing purposes, including profiling, insofar as it is connected to such direct marketing;
right to withdraw consent – article 7 GDPR: the data subject has the right to withdraw consent at any time. The withdrawal of consent does not affect the lawfulness of the processing based on the consent before the withdraw;
right of complaint – article 77 GDPR: the data subject has the right to lodge a complaint with the Authority for the protection of personal data, Piazza di Montecitorio 121, 00186, Rome (RM).
Second section – Contractual terms
Information to be provided to clients once the contract is stipulated
General terms and conditions for the sale of goods or services
Offer to the public pursuant to art. 1336 C.C.
14.8. The client can any time exercise his rights through registered letter with return receipt. to: DETAILS or to DETAILS’S legal mail address: details-srl@legalmail.it
The client who wishes to exercise the rights as indicated in this document as well as to receive any information hereof, can contact the Data Controller, also through the allocated structures, who will take care of the request and provide the client, without unjustified delay and, at the latest, within one month from receipt of the same, information relating to the action taken regarding his request.
The exercise of rights by the client is free of charge pursuant to Article 12 GDPR. However, in the case of obviously unfounded or excessive requests, if repeatedly submitted, the Data Controller could charge a reasonable cost contribution to the client in consideration of the administrative expenses incurred to manage his request, or deny fulfillment of his request.
The last modification to this Privacy Policy was made on 23/06/2020
15. Contractual Acts storage
15.1. The Supplier informs the Buyer that this contract can be printed or recorded on the Buyer’s own devices.
15.2. Pursuant to art. 12 of Legislative Decree 70/2003, the Supplier informs the Buyer that each order sent is stored in digitally or on paper inside the server at the Supplier’s headquarters, adopting confidentiality and security criteria.
16. Communications and claims
16.1. Written communications directed to the Supplier and possible claims will be considered valid only if sent to the following address: via verga 12 or sent by e-mail to DETAILS’S legal mail address: details-srl@legalmail.it
In the registration form the Buyer will indicate his residence or domicile, telephone number or the e-mail address to which the Supplier’s communications should be sent.
17. Settlement of disputes
17.1. All disputes arising from this contract will be subject to conciliation through the Reconciliation Council acting at the Chamber of Commerce in Modena and
and settled according to the Conciliation Rules adopted by the same.
17.2. If the Parties intend to appeal to the common judicial authority, the competent court will be the one where the Buyer has declared his residence or domicile
18. Available languages
18.1. The languages available on the website www.mille997.com are Italian (and English)
19. Applicable law and postponement
19.1. This contract is governed by Italian law.