The Buyer can withdraw from the purchase (if the order was placed exclusively by telephone, e-mail or directly through the website), within 14 days notifying his intent in writing. This period starts from receipt of the written withdrawal , however not before the goods are delivered to the recipient (in case of repeated supplies of similar products not before reception of the first partial delivery) and not before fulfillment of our information obligations . The right of withdrawal does not apply to the supply of goods which are produced according to the customer’s specifications or clearly made to measure to satisfy specific needs . The request must be sent to:


Via verga 12

41053 Maranello (Mo)

details-srl@legalmaill.it (only if you have a PEC or legal mail address)



The right of withdrawal can be exercised within 14 days from delivery of the goods. Our right of withdrawal policy is formulated in compliance with the provisions of current law

Return of the goods

Where legal rights exist, the customer can exercise the right of withdrawal only if:

(A) The withdrawal is notified to us within 14 days from the date of delivery of the product;

(B) the returned product hasn’t been used, it’s rturned in its original packaging, packed as it was shipped, with all the labels still attached, and yet in a condition that allows us to sell the product as if still new;

(C) the customer applies following request procedures;

(D) None of the below exclusions will apply.

Return procedure

To exercise the rights provided for the return of the goods, it is necessary to inform us in writing (e-mail) within 14 days from the order completion. Returned products must be sent by registered mail (or insured shipping) to the address that DETAILS S.r.l. will indicate. The customer will be responsible for paying the shipping costs incurring for returning the goods.


The customer will be refunded for the full amount paid for any product correctly returned in compliance with the procedure including the original shipping costs but excluding the cost of returning the product. We shall execute the refund due as soon as possible and, in any case, within 14 calendar days from the moment we receive the returned product.